📍 Company Information
Business Name: GAISM LLC (Guardian AI Systems & Management)
Managing Member: Lee Hatcher
Email: l.hatcher@gaism.com | info@gaism.com
Phone: (337) 396-8653
Location: Louisiana, United States
Website: gaism.com
⏰ Support Hours
Email Support: Monday - Friday, 9:00 AM - 6:00 PM CST
Response Time: We aim to respond within 24 hours during business days
Emergency Support: Pro and Enterprise subscribers receive priority support with faster response times
Frequently Asked Questions
How do I cancel my subscription?
You can cancel anytime through your account settings or by emailing billing@gaism.com. You'll retain access until the end of your current billing period.
What's your refund policy?
We offer a 7-day money-back guarantee for new subscribers. Contact billing@gaism.com within 7 days of your initial subscription for a full refund.
How do I request my data?
Email privacy@gaism.com with "Data Request" in the subject line. We'll provide your data within 30 days as required by GDPR/CCPA.
Is my data secure?
Yes! We use Google Cloud Firestore with encryption, implement industry-standard security practices, and never sell your personal data. See our Privacy Policy for details.
Do you offer custom enterprise solutions?
Yes! Contact business@gaism.com to discuss custom integrations, dedicated support, SSO, team collaboration features, and volume pricing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. We do not store payment information.
Can I switch between subscription plans?
Yes! You can upgrade or downgrade at any time. Upgrades take effect immediately; downgrades take effect at your next billing cycle.
How do I report a bug or request a feature?
Email support@gaism.com with detailed information. We actively review all feedback and prioritize features based on user demand and impact.
🌟 Other Ways to Connect
Product Updates: Subscribe to our newsletter for feature announcements and productivity tips (opt-in during registration)
Documentation: Visit our Help Center at gaism.com/help (coming soon)
Social Media: Follow us for product updates and AI productivity insights (links coming soon)